Please choose from one of the following options:

Send payments and information by post –remember to quote your LINK reference number –to:

LINK Financial Outsourcing Ltd
PO BOX 30095
London
SE1 7WU

Remember to quote your Link reference number – on mail@linkfinancial.co.uk.

We appreciate that you might not want to discuss your personal situation over the phone. Please feel free to fill in the following form, to allow us to assess your circumstances:

If you wish to apply for a reduced repayment plan and would like to submit your monthly personal income and expenditure details, please fill in our income and expenditure form.

Send information by DX mail –to:

LINK Financial Outsourcing Ltd
DX 148020
Caerphilly 6

We are committed to providing a quality service to all our customers. Occasionally, customers may have cause to express dissatisfaction about our service. In such cases we will deal with customer complaints fairly, promptly and consistently. All complaints will be investigated thoroughly and proper records will be maintained. Customers will be advised of the results of the investigation and any proposed remedial action that is to be taken. Our complaints policy is designed to meet regulatory responsibilities. A copy of our complaints policy is available upon request.

If you would like to make a complaint then please either email a request for our complaint form to mail@linkfinancial.co.uk giving your name, address and reference number of by post to The Complaints Manager at the address shown above.

All complaints are acknowledged and we endeavour to respond to all complaints within 28 days.